Privacy Policy

Privacy Policy

Welcome to Kurnool Oils Damodara Oil Mill. We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website: https://kurnooloilsdamodara.com/.

  1. Information We Collect We may collect the following types of information:
  • Personal Information: Name, email address, phone number, billing/shipping address, payment details, and any other information you provide while making a purchase or contacting us.
  • Non-Personal Information: Browser type, IP address, operating system, referring URLs, and other technical data collected through cookies and analytics tools.
  1. How We Use Your Information We use the collected information to:
  • Process and fulfill orders
  • Improve our website and services
  • Send promotional emails (if opted-in)
  • Respond to customer inquiries and provide support
  • Comply with legal obligations
  1. Sharing of Information We do not sell, trade, or rent your personal information. However, we may share it with:
  • Service Providers: Payment processors, delivery partners, and IT service providers who assist in operating our business.
  • Legal Authorities: If required by law or to protect our legal rights.
  1. Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance user experience. You can manage your cookie preferences through your browser settings.
  2. Data Security We implement appropriate security measures to protect your personal data. However, no method of transmission over the internet is 100% secure.
  3. Your Rights You have the right to:
  • Access, update, or delete your personal data
  • Opt-out of marketing communications
  • Request details on data processing To exercise these rights, please contact us at [Insert Contact Email].
  1. Third-Party Links Our website may contain links to third-party sites. We are not responsible for their privacy practices.
  2. Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
  3. Contact Us For any questions regarding this Privacy Policy, please contact us.

 

Refund Policy – Kurnool Oils (Damodara Oil Mill)

 
At Kurnool Oils (Damodara Oil Mill), we strive to provide high-quality edible oils and ensure customer satisfaction. If you are not completely satisfied with your purchase, we are here to help.
 
1. Eligibility for Refunds:
 
You may request a refund under the following conditions:
•The product received is damaged, defective, or expired.
•You received the wrong product compared to what was ordered.
•The product is unopened and unused, and the request is made within 7 days of delivery.
 
Refunds are not applicable for:
 
•Change of mind after purchase.
•Opened or used products.
•Delays in delivery due to courier issues.
 
2. How to Request a Refund:
 
To initiate a refund, follow these steps:
1.Contact Us within 7 days of delivery at:
•Phone: +91 9429693900
•Email: damodaraoilmill@gmail.com
2.Provide:
•Order details (Invoice number, date of purchase).
•Clear photos of the product (for damages/defects).
3.Our team will review your request and respond within 3-5 business days.
 
3. Refund Process:
 
•Approved refunds will be processed to your original payment method within 7-10 business days.
•If the payment was made via Cash on Delivery (COD), we will request your bank details for a bank transfer refund.
•If eligible, a replacement may be offered instead of a refund.
 
4. Return Shipping:
 
•If a return is required, we will arrange a pickup or provide instructions for return shipping.
•In cases of wrong/damaged products, return shipping is free.
 
5. Contact Information:
 
For any refund-related inquiries, contact:
📍 Address: Damodara Oil Mill, Phase 3, Plot No 34 & 35, Industrial Estate, Kurnool – 518003
📞 Phone: +91 9429693900
📧 Email: damodaraoilmill@gmail.com