Refund Policy – Kurnool Oils (Damodara Oil Mill)
At Kurnool Oils (Damodara Oil Mill), we strive to provide high-quality edible oils and ensure customer satisfaction. If you are not completely satisfied with your purchase, we are here to help.
1. Eligibility for Refunds:
You may request a refund under the following conditions:
•The product received is damaged, defective, or expired.
•You received the wrong product compared to what was ordered.
•The product is unopened and unused, and the request is made within 7 days of delivery.
Refunds are not applicable for:
•Change of mind after purchase.
•Opened or used products.
•Delays in delivery due to courier issues.
2. How to Request a Refund:
To initiate a refund, follow these steps:
1.Contact Us within 7 days of delivery at:
•Phone: +91 9429693900
•Email: damodaraoilmill@gmail.com
2.Provide:
•Order details (Invoice number, date of purchase).
•Clear photos of the product (for damages/defects).
3.Our team will review your request and respond within 3-5 business days.
3. Refund Process:
•Approved refunds will be processed to your original payment method within 7-10 business days.
•If the payment was made via Cash on Delivery (COD), we will request your bank details for a bank transfer refund.
•If eligible, a replacement may be offered instead of a refund.
4. Return Shipping:
•If a return is required, we will arrange a pickup or provide instructions for return shipping.
•In cases of wrong/damaged products, return shipping is free.
5. Contact Information:
For any refund-related inquiries, contact:
📍 Address: Damodara Oil Mill, Phase 3, Plot No 34 & 35, Industrial Estate, Kurnool – 518003
📞 Phone: +91 9429693900
📧 Email: damodaraoilmill@gmail.com